Chapter 10.- Reviewing performance
Chapter 10 - Power Point
Chapter 10 - Questions & Notes
Key Knowledge 1
Key Knowledge covered in this chapter
This knowledge includes
• Key performance indicators as sources of data to analyse the performance of businesses, including
percentage of market share,
net profit figures,
rate of productivity growth,
number of sales,
rates of staff absenteeism,
level of staff turnover,
level of wastage,
number of customer complaints and
number of workplace accidents.
ONLINE TUTORIAL LINKS - Teaching Bubble
- Key Performance Indicators - http://teachingbubble.com/key-performance-indicators
This knowledge includes
• Key performance indicators as sources of data to analyse the performance of businesses, including
percentage of market share,
net profit figures,
rate of productivity growth,
number of sales,
rates of staff absenteeism,
level of staff turnover,
level of wastage,
number of customer complaints and
number of workplace accidents.
ONLINE TUTORIAL LINKS - Teaching Bubble
- Key Performance Indicators - http://teachingbubble.com/key-performance-indicators